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CURSOS

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CERTIFICAÇÃO ISQua/CBA

[/tatsu_text][/tatsu_column][/tatsu_row][/tatsu_section][tatsu_section bg_color= “” bg_image= “” bg_repeat= “no-repeat” bg_attachment= ‘{“d”:”scroll”}’ bg_position= ‘{“d”:”top left”}’ bg_size= ‘{“d”:”cover”}’ bg_animation= “none” padding= ‘{“d”:”20px 0px 191px 0px”}’ margin= ‘{“d”:”0px 0px 0px 0px”}’ border= “0px 0px 0px 0px” border_color= “” bg_video= “0” bg_video_mp4_src= “” bg_video_ogg_src= “” bg_video_webm_src= “” bg_overlay= “0” overlay_color= “” full_screen= “0” enable_custom_height= “” custom_height= ‘{“d”:””}’ vertical_align= “center” top_divider= “none” top_divider_zindex= “9999” bottom_divider_zindex= “9999” bottom_divider= “none” top_divider_height= ‘{“d”:”100″}’ top_divider_position= “above” bottom_divider_height= ‘{“d”:”100″}’ bottom_divider_position= “below” top_divider_color= “#ffffff” bottom_divider_color= “#ffffff” invert_top_divider= “0” invert_bottom_divider= “0” flip_top_divider= “0” flip_bottom_divider= “0” section_id= “” section_class= “” section_title= “” offset_section= “” offset_value= “0px” full_screen_header_scheme= “background–dark” z_index= “0” overflow= “” hide_in= “” key= “ByZOarGeOE”][tatsu_row full_width= “0” bg_color= “” border= ‘{“d”:”0px 0px 0px 0px”}’ border_color= “” no_margin_bottom= “0” equal_height_columns= “0” gutter= “medium” column_spacing= “px” fullscreen_cols= “0” swap_cols= “0” padding= ‘{“d”:”0px 0px 0px 0px”}’ margin= ‘{“d”:”0px 0px”}’ row_id= “” row_class= “” hide_in= “” box_shadow= “0px 0px 0px 0px rgba(0,0,0,0)” border_radius= “0px” layout= “1/3+2/3” key= “SygdaBfgdV”][tatsu_column bg_color= “” bg_image= “” bg_repeat= “no-repeat” bg_attachment= “scroll” bg_position= ‘{“d”:”top left”}’ bg_size= ‘{“d”:”cover”}’ padding= ‘{“d”:”0px 0px 0px 0px”}’ custom_margin= “0” margin= ‘{“d”:”0px 0px 50px 0px”}’ border= ‘{“d”:”0px 0px 0px 0px”}’ border_color= “” border_radius= “0px” enable_box_shadow= “0” box_shadow_custom= “0px 0px 0px 0px rgba(0,0,0,0)” bg_video= “0” bg_video_mp4_src= “” bg_video_ogg_src= “” bg_video_webm_src= “” bg_overlay= “0” overlay_color= “” animate_overlay= “none” link_overlay= “” vertical_align= “none” column_offset= “0” sticky= “0” offset= ‘{“d”:”0px 0px”}’ z_index= “0” top_divider= “none” bottom_divider= “none” top_divider_height= ‘{“d”:”100″,”m”:”0″}’ bottom_divider_height= ‘{“d”:”100″,”m”:”0″}’ top_divider_color= “#ffffff” bottom_divider_color= “#ffffff” flip_top_divider= “0” flip_bottom_divider= “0” left_divider= “none” left_divider_width= ‘{“d”:”50″,”m”:”0″}’ left_divider_color= “#ffffff” invert_left_divider= “0” right_divider= “none” right_divider_width= ‘{“d”:”50″,”m”:”0″}’ right_divider_color= “#ffffff” invert_right_divider= “0” column_parallax= “0” top_divider_zindex= “9999” bottom_divider_zindex= “9999” right_divider_zindex= “9999” left_divider_zindex= “9999” column_width= ‘{“d”:50,”l”:33.33,”t”:33.33,”m”:100}’ overflow= “” column_mobile_spacing= “0” animate= “0” animation_type= “fadeIn” animation_delay= “0” image_hover_effect= “none” column_hover_effect= “none” hover_box_shadow= “0px 0px 0px 0px rgba(0,0,0,0)” col_id= “” column_class= “” hide_in= “” layout= “1/3” key= “Hkd18MxO4”][tatsu_image image= “https://sbcomunicacao.com.br/clientes/cba/wp-content/uploads/2019/07/CBA_Curso-EAD_Fundamentos-da-Avaliação-Externa-R02.png” image_varying_size_src= “” alignment= “none” border_width= “0” border_color= “” id= “968” size= “full” adaptive_image= “0” max_width= ‘{“d”:”100%”}’ rebel= “0” width= ‘{“d”:”100%”}’ shadow= “none” custom_shadow= “0px 0px 0px 0px rgba(0,0,0,0)” drop_shadow= “drop-shadow(0px 0px 0px rgba(0,0,0,0))” border_radius= “0px” lazy_load= “1” placeholder_bg= “” image_offset= “0” offset= ‘{“d”:”0px 0px”}’ lightbox= “0” link= “” new_tab= “0” animate= “0” animation_type= “fadeIn” animation_delay= “0” enable_margin= “0” margin= ‘{“d”:”0px 0px 0px 0px”}’ key= “SJVHPfeOE”][/tatsu_image][tatsu_text bg_color= “” max_width= ‘{“d”:”100″}’ wrap_alignment= “center” text_alignment= ‘{“d”:”left”}’ animate= “” animation_type= “fadeIn” animation_delay= “0” margin= ‘{“d”:”0px 0px 30px 0px”}’ box_shadow= “0px 0px 0px 0px rgba(0,0,0,0)” padding= ‘{“d”:”0px 0px 0px 0px”}’ border_radius= “0px” key= “BkmuBJRfB”]

Certificação em Fundamentos da Avaliação Externa

20h

Entenda as várias metodologias de avaliação e as abordagens e técnicas que constituem as diversas etapas desse processo.

Início das aulas: 16 de setembro

[/tatsu_text][/tatsu_column][tatsu_column bg_color= “” bg_image= “” bg_repeat= “no-repeat” bg_attachment= “scroll” bg_position= ‘{“d”:”top left”}’ bg_size= ‘{“d”:”cover”}’ padding= ‘{“d”:”0px 0px 0px 0px”}’ custom_margin= “0” margin= ‘{“d”:”0px 0px 50px 0px”}’ border= ‘{“d”:”0px 0px 0px 0px”}’ border_color= “” border_radius= “0px” enable_box_shadow= “0” box_shadow_custom= “0px 0px 0px 0px rgba(0,0,0,0)” bg_video= “0” bg_video_mp4_src= “” bg_video_ogg_src= “” bg_video_webm_src= “” bg_overlay= “0” overlay_color= “” animate_overlay= “none” link_overlay= “” vertical_align= “none” column_offset= “0” sticky= “0” offset= ‘{“d”:”0px 0px”}’ z_index= “0” top_divider= “none” bottom_divider= “none” top_divider_height= ‘{“d”:”100″,”m”:”0″}’ bottom_divider_height= ‘{“d”:”100″,”m”:”0″}’ top_divider_color= “#ffffff” bottom_divider_color= “#ffffff” flip_top_divider= “0” flip_bottom_divider= “0” left_divider= “none” left_divider_width= ‘{“d”:”50″,”m”:”0″}’ left_divider_color= “#ffffff” invert_left_divider= “0” right_divider= “none” right_divider_width= ‘{“d”:”50″,”m”:”0″}’ right_divider_color= “#ffffff” invert_right_divider= “0” column_parallax= “0” top_divider_zindex= “9999” bottom_divider_zindex= “9999” right_divider_zindex= “9999” left_divider_zindex= “9999” column_width= ‘{“d”:50,”l”:66.67,”t”:66.67,”m”:100}’ overflow= “” column_mobile_spacing= “0” animate= “0” animation_type= “fadeIn” animation_delay= “0” image_hover_effect= “none” column_hover_effect= “none” hover_box_shadow= “0px 0px 0px 0px rgba(0,0,0,0)” col_id= “” column_class= “” hide_in= “” horizontal_alignment= ‘{“d”:”flex-end”,”l”:”flex-end”,”t”:”flex-end”,”m”:”flex-end”}’ layout= “2/3” key= “S1l_kLGeO4”][accordion collapsed= “1” key= “BkXBa0JAzH”][toggle title= “Conteúdo da GRADE CURRICULAR:” title_color= “rgba(255,255,255,1)” title_bg_color= “rgba(74,144,226,1)” key= “r1NrpRyCzr”]

A. Introdução aos Fundamentos da Avaliação Externa Topografia

• A. Introdução aos Fundamentos da Avaliação Externa Topografia, com Wendy Nicklin.

B. Credenciamento: Uma Poderosa Tradução de Conhecimento e Alavanca de Melhoria da Qualidade

• B. Acreditação – Uma poderosa tradução de conhecimento e alavanca de melhoria de qualidade

C. Princípios de Auditoria

• C. Princípios de Auditoria, com Bruno Lucet.

D. Fundamentos de Avaliação

• D. Fundamentos de Avaliação, com Stephen Clark.

E. Metodologias de Avaliação

• E. Metodologias de avaliação, com Stephen Clark.

F. Uso da Metodologia Rastreador na Avaliação da Qualidade em Assistência à Saúde

• F. Usando a Metodologia Rastreador (Tracer) na Avaliação da Qualidade em Saúde, com Paul van Ostenberg.

G. Competências básicas do avaliador e expectativas de desempenho

• G. Competências básicas do avaliador e expectativas de desempenho.

H. Os Princípios Básicos do Desenvolvimento de Padrões

• H. Os Princípios Básicos do Desenvolvimento de Padrões, com Wendy Nicklin.

I. Conceber e redigir normas para um impacto máximo na qualidade e na segurança do paciente

• I. Conceber e escrever normas para um impacto máximo na qualidade e na segurança do paciente.

J. Diferentes tipos de avaliação

• J. Diferentes tipos de avaliação, com Carsten Engel.

K. Avaliação de Risco / Escalas de Rating. Diretrizes e Normas para Organizações Externas de Avaliação

• K. Risk Assessment – Diretrizes e Normas para Avaliação Externa, com BK Rana.

L. Fiabilidade da avaliação de acreditação: Técnicas para alcançar um resultado credível na avaliação

• L. Confiança da Avaliação de Acreditação, com Lena Low.

M. Principais desafios associados à avaliação externa: avaliação de evidências, discussão de variações, gerenciamento de emoções e resolução de diferenças

• M. Principais desafios associados à avaliação externa.
Estudo de caso 1: IKAS – Instituto Dinamarquês de Qualidade e Acreditação em Saúde.
Estudo de caso 2: HCAC – Conselho de Acreditação de Cuidados de Saúde.
Estudo de Caso 3: PIP – Programa de Incentivo à Prática.

N. Desafios da sensibilidade cultural

• N. Desafios de Sensibilidade Cultural, com Jacqui Stewart.

O. Redação de Relatórios de Avaliação: Uma introdução

• O. Redação de relatórios – Uma introdução.

Tarefa: Padrão – Prevenção de Quedas

P. Obter Acreditação: categorias de prêmios e requisitos e processos de acompanhamento associados a cada

• P. Obtenção de Categorias dos prêmios de Acreditação e os requisitos e processos de acompanhamento associados com cada um.

Q. Preparando-se para a avaliação (Principais aspectos que a organização deve fazer em antecipação à avaliação)

• Q. As principais coisas que a organização tem que fazer em antecipação da avaliação, com Lena Low.

R. Reflexão

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» Ouvidoria JCI
» Assessoria de Imprensa

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